Frequently Asked Questions

What are your hours?

We are open 10am to 6pm Monday through Saturday.

Please call (307) 682-7828 for Holiday hours.

Do you deliver?

Yes.  Delivery, within the city of Gillette, is $80.00 and includes set up. 

Delivery to outlying areas and neighboring communities is also available.  Ask an associate for a quote.

We are not certified to deliver across state borders.  Select items are small enough to ship out of state via postal carrier.  We will release your merchandise to common carriers on your behalf when proper documentation is provided. However, at this time, we are not able to secure the carriers on behalf of our customers.

Do you offer layaway?

Yes.  With a deposit of 25%, we allow 60 days to pay off the layaway.  We retain the merchandise until the layaway is paid in full.  There are no refunds or exchanges on layaway items.  A storage fee is assessed on layaways extended past 60 days.

For Layaways on items that need to be special ordered from our manufacturers, we will place your purchase into the order cycle after a 50% deposit has been reached.

Do you offer financing?

Yes.  We offer financing through Synchrony Financial.  Ask about our 0% interest Deffered programs when you visit our showroom.

How long will you hold an item without a deposit?

We will place an item on hold for 24 hours.

Do I have to order my furniture, or can I take it today?

You can take your furniture with you today because we sell directly from our showroom floor.  This helps to keep our showroom fresh and new.  In most cases, we can special order the merchandise for you if you prefer.  Whatever is the most convenient and conventional for you.

What if the items I want are not in stock?

We can special order it for you.  We require a deposit of 50% of your purchase.  When your items arrive, you will have 2 weeks to arrange for payoff and pick-up or delivery.  There are no refunds or exchanges on special orders once the items have shipped from the manufacturer.

How long will it take if I place a special order?

The length of time for arrival of a special order varies based on the supplier.  Our sales associates can give you a supplier-specific answer when you call or visit our showroom.

What is the warranty on the furniture you sell?

We work with many suppliers to provide you with a wide selection of furniture.  Each supplier offers their own “manufacturer’s warranty.”  When you are shopping, our sales team can explain the specifics of the warranty covering the piece(s) in which you are interested.  If you suspect a manufacturer’s defect on a purchase you made, please call us at (307) 682-7828. We work with the supplier on your behalf.

Do you offer fabric protection and extended warranties?

Fabric protection sprays void the manufacturer’s warranty and extended warranties have extensive fine print.  When we investigated that fine print, we found that selling extended service plans is not in the best interest of our customers.  For this reason we do not sell fabric protection or extended warranties. 

Does Trends Furniture offer Price Matching?

If you find a local competitor with a lower advertised price on the same available brand and model prior to your purchase, we will match that price. Simply bring in the ad of the local retail competitor, while the lower price is in effect and receive your price match. The guarantee does not apply to our competitors' website pricing and the guarantee does not apply to our or our competitors' Offers that include financing, bundling of items, free items, pricing errors and mail-in offers, Items that are limited-quantity, out of stock, open-box, clearance, Outlet Center, refurbished/used items and items for sale Thanksgiving day through the Saturday after Thanksgiving.

Does Trend Furniture match prices of Internet retailers?

Trend Furniture does not match the prices of Internet-only retailers or the online only offers of our local retail competitors. If you find a local retail competitor honoring its own online prices, we'll match their price. Eligible items must be the same brand and model, and currently in stock at the local retail competitor’s store.

What is considered a local retail competitor?

A retail store located in Gillette, WY.

What is considered "proof" of price?

The best way to show proof of price is to bring in the competitor's current ad. We reserve the right to call the competitor's store to verify the lower price and availability of the item.  We may also accept a current written quote on a local competitor’s letterhead.  We reserve the right to review written competitor quotes prior to accepting them for price matching.

What if the competitor does not have the item in stock or has limited quantities of the product?

Sometimes a retailer will advertise a very low price for a product but have only limited quantities in stock. If the competitor has limited quantities of an item, it is not eligible for price matching.

Are Trend Furniture’s services eligible for price matching?

Due to the differences in services being performed, Trend Furniture does not match competitors' service prices. This includes, but is not limited to, services such as delivery, haul away, and installation.

What is Trend Furniture’s return policy?

At Trends Furniture, we value our customers and strive to provide the highest quality furniture and service. Due to the nature of our products, we do not accept returns once items have been delivered. However, we understand that issues can arise, and we are here to help.

If your furniture has a manufacturer defect, we are committed to assisting you in resolving the issue. We will work closely with the manufacturer to follow their warranty process and ensure that any defects are serviced in a timely and efficient manner.

On occasion one of the owners may authorize a return, at his/her own discretion. These occasions are limited as returned items must be declared to be "used" to the future consumer. In such instances, that a return is pre-authorized, a 20% restocking fee will be assessed and the item will be inspected prior to the refund to ensure the item is in acceptable condition.  

Conditions of Use

Welcome to Trend Furniture’s Web site. By using Trend Furniture’s Web site YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), LEGAL NOTICES, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the Trend Furniture Web site. The policies of Trend Furniture’s retail store may differ substantially from those applicable to your use of Trend Furniture’s Web site. Trend Furniture reserves the right to make changes to Trend Furniture’s Web site and its Conditions of Use and Legal Notices at any time. Each time you visit us on the Trend Furniture Web site, you should visit and review the then current Conditions of Use, Legal Notices and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the Trend Furniture Web site, its content or Conditions of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using Trend Furniture’s Web site.

Disclaimers and Limitation of Liability

By using the Trend Furniture Web site, you expressly agree that use of Trend Furniture’s Web site is at your sole risk. The Trend Furniture Web site is provided on an "AS IS" and "as available" basis. Neither Trend Furniture nor its, affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of the Trend Furniture Web site will be uninterrupted or error-free. Neither Trend Furniture nor its Associates warrant the accuracy, integrity or completeness of the content provided on the Trend Furniture Web site or the products or services offered for sale on Trend Furniture’s Web site.

Further, Trend Furniture makes no representation that content provided on the Trend Furniture Web site is applicable to, or appropriate for use in, locations outside of the United States. Trend Furniture and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by Trend Furniture or its Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you. Under no circumstances shall Trend Furniture or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Trend Furniture Web site, including but not limited to reliance by you on any information obtained from the Trend Furniture Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Trend Furniture has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Trend Furniture Web site. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Product Display/Colors

The Trend Furniture Web site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Trend Furniture reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions.

Pricing Policy

Online prices generally match those in our stores, but may vary. Prices and offers are subject to change.